"We", "us", and "our" means “Greenfield Banking Company.” "You" and "Your" means each depositor who establishes an Online Banking service with us or who uses or is authorized to use a Access ID and Online Banking Password or other means of Access, which we establish or approve. The term "Online Banking" refers to our service that allows you to transfer funds, access accounts, obtain information, and perform other transactions over the Online, including the optional Bill Payment service, by use of a compatible personal computer (with sufficient power and memory) and modem and/or other means which we now authorize or may allow from time to time.
This agreement states the terms and conditions that apply when you use our Online Banking service. These terms and conditions are in addition to those terms and conditions that apply to any accounts you have with us or any other service you obtain from us. You are also required to follow all of our instructions and procedures applicable to the services covered by this agreement. This agreement shall be governed by and interpreted under Tennessee and federal law. We reserve the right to amend or terminate the Online Banking service at any time.
You agree that the account security is controlled by the Online Banking Identification Number assigned by us, together with the Online Banking Access ID chosen and entered by you. You will be requested to change your PIN the first time you enter the Online Banking service. You can change your PIN at any time through the Options Tab in the Online Banking service. You are responsible for all transactions you and any authorized user make. If you have given someone your Online Banking Identification and want to terminate that person’s authority, you must change your Access ID or take additional steps to prevent further access by such person. You agree to protect the Access ID and hold us harmless from unauthorized use.
Notify us immediately if your Access ID or PIN has been lost or stolen. Failure to notify us immediately could result in the loss of all money accessible by the PIN. If you tell us within two business days after you learn of the loss or theft of your ID and PIN, you can lose no more than $50.00 if someone used your ID and PIN without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your ID and PIN, and we can prove we could have stopped someone from using your ID and PIN without your permission if you had told us, you could lose as much as $500.00. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason such as a long trip or hospital stay kept you from telling us, we will extend the time periods. Any information downloaded by you to your financial or other software becomes your property and responsibility.
You agree that the provisions of joint account ownership apply to the Online Banking service if the account(s) being accessed is jointly owned. Any account that requires more than one signature cannot be designated for withdrawals.
You, or someone you have authorized by giving them your Online Banking Access ID, User Name and\or Password (even if that person exceeds your authority), can instruct us to perform the following transactions:
There is no fee to perform these transactions.
You must have enough available money or credit in any account from which you instruct us to make a payment or transfer. If any of your qualifying accounts are savings accounts or money market savings accounts, certain types of withdrawals from those accounts, including payments and transfers, are limited to a total of no more than 6 in any statement cycle or month. The kinds of withdrawals covered by this limitation are those made by means of preauthorized or automatic transfers and payments or telephone agreement. A total of only 3 of these kinds of withdrawals may be made by check, draft, debit card, or similar payment order to third parties. You also agree to the Terms and Disclosures that you received when you opened your deposit account.
If we do not complete a payment or transfer on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are exceptions. We will NOT be liable, for instance:
Our Online Banking service is generally available 24 hours a day, 7 days a week. However, we only process transactions and update information on business days. Our business days are Monday through Friday, except bank holidays. Transfers made after 2:00 p.m. will be processed on the next business day.
Your Online Banking payments and transfers will be indicated on the monthly or quarterly statements we provide. You agree to notify us promptly if you change your address or if you believe there are any errors or unauthorized transactions on any statement, or statement information.
We will disclose information to third parties about your accounts or the transactions you make:
You are responsible for all transactions that you or any authorized user make or authorize, even if the person you authorize exceeds your authority. If you have given someone your authority, you must change your Access ID and PIN or take additional steps to prevent further access by such person.
You authorize us to deduct payment transactions generated by the Bill Payment service from the primary checking account designated. If at any time, you decide to discontinue this service, you must provide written notification to us. If we decide to discontinue or amend this Bill Payment service, including any fees, we will notify you.
You understand that payments generally take 5 to 10 business days to reach the vendor and that they will be sent either electronically or by check. We are not liable for any service fees or late charges incurred by you, if you do not provide timely, complete and accurate information or if you do not properly follow our instructions. You also understand that you are responsible for any loss or penalty incurred due to insufficient funds or other conditions that may prevent the posting of payment from your account.
Access Only - FREE - This access allows you the ability to view account information, view and download statement information and transfer monies between accounts.
Access with Bill Pay - FREE - This access will allow you the ability to view account information, view and download statement information, transfer monies between accounts and unlimited bill pay.
Commercial Accounts - FREE - This access will allow you all of the features of Online banking.
In case of errors or questions about electronic transfers, call or write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error appeared. (1) Tell us your name and account number. (2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. (3) Tell us the dollar amount of the suspected error.
If you inform us orally, we may require you to send us your complaint or questions in writing within 10 business days. We will inform you of the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need additional time, however, we may take up to 45 days to investigate your complaint or questions. If it is necessary for us to do this, we will credit your account within 10 business days for the amount in question so that you may have use of these funds during our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not credit your account for the amount in question. If we decide that no error was made, we will send you a written explanation of our findings within 3 business days of completion of our investigation. You may ask for copies of the documents that we used in our investigation.
resolution or questions, please call (731) 235-2207 or
Monday through Friday 8am until 4pm or e-mail: firstname.lastname@example.org
Greenfield Banking Company
202 North Front Street
Greenfield TN 38230
Terms and conditions of this agreement may be amended in whole or part at any time within 30 days of written notification prior to the change taking effect. Amendments or changes to term(s) or condition(s) may be made without prior notice if it does not result in higher fees, more restrictive service use or increased liability to you.
You may terminate the use of Online Banking by contacting Greenfield Banking Company in writing by mail or personal delivery. If your account is closed or restricted for any reason, Online Banking accessibility will automatically terminate.
Publication 001-2006 states, ''Deposits maintained in different categories of
legal ownership at the same bank (Greenfield Banking Company) can be separately
insured. Therefore, it is possible to have deposits of more than $100,000 at
one insured bank and still be fully insured.'' Check your coverage at www.fdic.gov/edie
GBC will never send unsolicited emails asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, debit card numbers or other confidential information. If you should receive such a request from someone identifying themselves as GBC, please deny the information and contact Greenfield Banking Company office immediately.